Refund policy

Thank you for shopping with Vintage Vanguards. We take pride in offering unique and sustainable vintage clothing. Please carefully read our Refund and Returns Policy, which outlines our commitment to customer satisfaction while considering the nature of recycled second-hand clothing.

1. Refund Policy
1.1 Eligibility for Refunds

We accept refund requests under the following circumstances:

  • Incorrect Measurements: If the item received does not match the measurements specified in the product description.
  • Wrong Item Received: If you receive a different item than the one you ordered.
1.2 Time Frame for Refund Requests

Refund requests must be submitted within 14 days of receiving the order. After this period, we may not be able to process your request.

1.3 Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service at vintagevanguards@proton.me with your order number, clear images showing the measurement discrepancies or the wrong item received, and a detailed explanation of the issue.
  2. Our customer service team will review your request and provide instructions on how to proceed.
  3. Once your request is approved, you will be provided with a return shipping label.
1.4 Refund Issuance

Refunds will be issued in the form of store credit to be used on our website only. Under the circumstance we deem a full refund appropriate, the funds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed after we receive the returned item.

2. Returns Policy
2.1 Eligibility for Returns

We accept returns under the following circumstances:

  • Incorrect Measurements: If the item received does not match the measurements specified in the product description.
  • Wrong Item Received: If you receive a different item than the one you ordered.
2.2 Time Frame for Return Requests

Return requests must be submitted within 30 days of receiving the order. After this period, we may not be able to process your request.

2.3 Return Process

To request a return, please follow these steps:

  1. Contact our customer service at vintagevanguards@proton.me with your order number, clear images showing the measurement discrepancies or the wrong item received, and a detailed explanation of the reason for the return.
  2. Our customer service team will review your request and provide instructions on how to proceed.
  3. Once your return request is approved, you will be provided with return address details.
2.4 Return Shipping Costs

For returns due to incorrect measurements or receiving the wrong item, we will cover the return shipping costs. For other reasons, including sizing issues or change of mind, customers are responsible for return shipping costs.

3. Nature of Recycled Second-Hand Clothing

Please note that our vintage clothing items are mostly recycled second-hand pieces, and they may exhibit unique characteristics and imperfections. We do our best to accurately describe and photograph each item, but minor flaws may be present due to the nature of vintage clothing.

4. Contact Us

If you have any questions or concerns regarding refunds and returns, please don’t hesitate to contact our customer service at contact@vintagevanguards.store

Last Updated: 24/12/23